Rutba Calls Coming soon
Business numbers, click-to-call from any customer record, call logs, and recordings: the phone system built into the software your team already has open.
Why Rutba Calls
Phone calls are where most business actually happens and where the least gets recorded. Rutba Calls puts the number inside the CRM: click a customer to dial, and the call (who, when, how long, and the recording) is on their record before you have hung up.
Sales and support teams working the phone
Businesses replacing a desk-phone PBX
Anyone who needs calls on the customer record
The apps Rutba Calls unlocks
One listing, 4 applications, all on the same customer record, catalog and books as the rest of the family.
Calls
Numbers, click-to-call logging and the call ledger. This is one of the three surfaces in the Rutba Comms app, and the half that is running today.
Deskphone
The screen somebody taking calls lives in all day: the call ringing, who is calling and what Rutba already knows about them, answer, hold, transfer, and the wrap-up that turns a finished call into a disposition on the record.
It opens today and does not dial: there is no phone system behind it yet. It shows the agent’s own calls, the answered count, talk time and numbers, from the call ledger in the Comms shell.
Switchboard
The administrator’s side: DIDs and trunks, inbound routes, business hours, IVR menus, queues, extensions, and the recording and retention policy over all of it.
It opens today and shows the numbers in service, the carrier list and a wallboard. There is no phone system behind it yet, and routing is not built.
Voice campaigns
Outbound calling as a campaign rather than a phone system: audiences from the CRM, a dialling strategy, and per-call outcomes written back to the record.
Deliberately last of the three. Outbound calling has legal requirements that differ by market, and an AI voice agent has more of them. It opens today and shows where and when calling is lawful in each market. There is no dialler and no phone system behind it.
What you can do with it
- Business numbers and extensions
- Click-to-call from any customer or ticket
- Call logs written to the customer timeline automatically
- Call recording and playback where permitted
- An agent surface, an administrator surface and outbound campaigns
- Routing, queues, and voicemail
Pricing
Indicative pricing for when it opens, as published on rutba.io, where you can register interest. Paying yearly takes 20% off. Talk to us for volume or migration terms.
Starter
$6 per user / month
Business numbers for the team.
- 1 number per user
- Click-to-call
- Call logs
- Voicemail
Business
$13 per user / month
A real phone desk, logged to your CRM.
- Multiple numbers & extensions
- Call recording
- Queues & routing
- CRM timeline logging
- Call analytics
- Numbers and call minutes are carrier usage, billed separately from this subscription
Enterprise
Custom annual contract
Contact-centre scale.
- Unlimited numbers
- Advanced routing
- Carrier choice
- Dedicated support
See Rutba Calls in your business
It is not on sale yet. Register interest on rutba.io, or talk to the team that is building it and we will tell you where it actually stands. Works well with Rutba CRM, Rutba Meet.