Calls
Numbers, click-to-call logging and the call ledger. This is one of the three surfaces in the Rutba Comms app, and the half that is running today.
Datasheet
Rutba Calls: Product Datasheet
Business numbers, click-to-call from any customer record, call logs, and recordings: the phone system built into the software your team already has open.
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The phone system that logs the call
Business numbers, click-to-call from any customer record, call logs, and recordings: the phone system built into the software your team already has open.
| Family | Rutba Workspace |
|---|---|
| Category | Business phone system (VoIP) |
| Status | Coming soon |
| Apps included | 4 |
| From | $6 per user / month |
| Works with | Rutba CRM, Rutba Meet |
| Buy or trial | rutba.io/suites/calls |
The problem
Why it exists
Phone calls are where most business actually happens and where the least gets recorded. Rutba Calls puts the number inside the CRM: click a customer to dial, and the call (who, when, how long, and the recording) is on their record before you have hung up.
Fit
Who it is for
- Sales and support teams working the phone
- Businesses replacing a desk-phone PBX
- Anyone who needs calls on the customer record
Apps in this product
What you get
Deskphone
The screen somebody taking calls lives in all day: the call ringing, who is calling and what Rutba already knows about them, answer, hold, transfer, and the wrap-up that turns a finished call into a disposition on the record. It opens today and does not dial: there is no phone system behind it yet. It shows the agent’s own calls, the answered count, talk time and numbers, from the call ledger in the Comms shell.
Switchboard
The administrator’s side: DIDs and trunks, inbound routes, business hours, IVR menus, queues, extensions, and the recording and retention policy over all of it. It opens today and shows the numbers in service, the carrier list and a wallboard. There is no phone system behind it yet, and routing is not built.
Voice campaigns
Outbound calling as a campaign rather than a phone system: audiences from the CRM, a dialling strategy, and per-call outcomes written back to the record. Deliberately last of the three. Outbound calling has legal requirements that differ by market, and an AI voice agent has more of them. It opens today and shows where and when calling is lawful in each market. There is no dialler and no phone system behind it.
What it does
Capabilities
- Business numbers and extensions
- Click-to-call from any customer or ticket
- Call logs written to the customer timeline automatically
- Call recording and playback where permitted
- An agent surface, an administrator surface and outbound campaigns
- Routing, queues, and voicemail
Commercial
Plans and pricing
| Plan | Price | Includes |
|---|---|---|
| Starter | $6 per user / month | 1 number per user; Click-to-call; Call logs; Voicemail |
| Business | $13 per user / month | Multiple numbers & extensions; Call recording; Queues & routing; CRM timeline logging; Call analytics; Numbers and call minutes are carrier usage, billed separately from this subscription |
| Enterprise | Custom annual contract | Unlimited numbers; Advanced routing; Carrier choice; Dedicated support |
Prices are in US dollars and exclude local taxes. Every plan is billed through rutba.io/suites/calls. Annual and multi-product pricing is available on request.
Worth knowing
The record-keeping half is live in the Comms app: number inventory, click-to-call logging, consented recording references and the call ledger on the customer timeline. Deskphone, Switchboard and Voice campaigns are deployed and open, but nothing behind them reaches the telephone network yet. The telephony itself (carrier trunks, routing, queues and voicemail) is not in place, which is why this is not yet something you can buy.
Rutba Suite
How it fits the rest of the suite
Rutba Suite is 23 products in three lines (the business suite, the workspace and the platform services underneath), sharing one customer list and one set of books. Buy the one you need today and add the rest later without a migration.
Rutba CRMRutba MarketingRutba CommerceRutba InventoryRutba OrdersRutba ManufacturingRutba FacilitiesRutba FleetRutba PeopleRutba BooksRutba MailRutba DriveRutba SignRutba Docs & SheetsRutba ChatRutba MeetRutba CallsRutba SendRutba MediaRutba SocialRutba Sign APIRutba StudioRutba Vision
Contact
Talk to us
Tech Style Ltd is a UK technology company building enterprise software, procurement intelligence and AI platforms. Tell us what you are trying to do and we will tell you honestly whether we are the right people for it.
| This document online | www.tech-style.co/rutba/calls |
|---|---|
| Website | www.tech-style.co |
| Enquiries | hello@tech-style.co |
| Products | www.tech-style.co/products |
| Partner programme | www.tech-style.co/partners |
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